Client Success Specialist

Company Description

Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we're applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you're all about using your talent for good, Care.com is the place for you.

Job Description

The Marketing Solutions team offers a Pay-Per-Lead ad product for businesses, including childcare centers, to reach their targeted audience. This allows them to attract and connect with families who need their services in their area.

In this role, you’ll support our partnered businesses by helping build and manage a profile to highlight how they can serve new, seeking customers. Within these operations you will do tasks associated with account management, recovery support and sales support, just to name a few. At the end of the day, our goal is to help our partners grow their customer base with ads driven to the families they want to reach the most. 

What You’ll Do:

• Work closely with our sales team to onboard new clients after the sale is closed. This may include organizing client data for import into an internal system, setting up a client’s business profile and schedule, or helping to create training materials for our clients.
• Help identify and resolve non-critical support questions and operational issues as they arise with our clients.
• Retain client business as part of a partner-education initiative.
• Working hours are 10am to 7pm CT

Qualifications

• 1+ years of customer service experience
• High degree of comfort using spreadsheets for simple tasks, like organizing basic data (name, phone, email, etc.)
• Experience working with a CRM (preferably Salesforce)
• Strong organizational skills with a close attention to detail
• Outstanding verbal and written communications skills
• Ability to be flexible and adapt quickly in a fast-paced, start-up environment
• A driven, self-starter who can work independently and as part of a remote team
• Collaborative team player who works hard and takes pride in their work 

Additional Information

Work Environment: Hybrid - We are in the office Monday, Wednesday & Thursday

Office Location: Dallas - 2801 North Central Expressway, 11th Floor 75204

Compensation: $19/hour 

The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. 

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