Practice Coordinator

The Medical Office Coordinator is responsible for greeting patients, answering phones and scheduling appointments. The collection of accurate patient demographics, insurance verification, referral processing, and various other areas of data entry. Coordinates the daily operations of the physician office, including the medical records process, patient and physician scheduling, overseeing the front desk, confirming appointments, and ordering office supplies. Will be responsible for charge entry and patient balance processing and the daily reconciliation of charges and payments.

ESSENTIAL DUTIES AND RESPONSIBILITIES  
Include the following. Others may be assigned.  
 

• Greeting patients, answering phones and scheduling appointments 
• Collection of accurate patient demographics 
• Answers telephones in a prompt and courteous manner 
• Insurance verification 
• Referral processing 
• Will be responsible for charge entry and patient balance processing and the daily reconciliation of charges and payments 
• Displays concern and provides assistance or explains procedures as appropriate to callers or in face-to-face situations 
• Ensures that all contacts with patients, the public, physicians and other personnel are carried out in a friendly, courteous, helpful and considerate manner 
• Manage, copy, and review medical records to ensure accuracy 
• Coordinates the daily operations of the physician office, including the medical records process, patient and physician scheduling, overseeing the front desk, confirming appointments, and ordering office supplies  

EDUCATION / EXPERIENCE 

Include minimum education, technical training, and/or experience required to perform the job.

• High School Diploma/GED 
• 5 years of experience in a Physician Practice preferred 
• Completion of Medical Office Assistant program preferred 
• Healthcare management/administration certification preferred 
• EMR/EHR experience preferred, NextGen or Athena experience preferred 
• Proficiency in a windows environment with a working knowledge of Word, Outlook, and the Internet is required 
• Willingness to be flexible and adaptable in a complex, matrix environment  

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The Palm Beach Health Network Physician Group (PBHN), also known as Tenet Florida Physician Services (TFPS), is comprised of hospitals and care centers, a large multi-specialty physician group, various ambulatory surgery centers and outpatient diagnostic facilities spanning Palm Beach County. We are the largest healthcare network in Palm Beach County and recognized for providing the highest quality healthcare, combining leading-edge health services with patient-centric care. With the greatest longevity in the community, along with hospitals and care centers that span the entirety of Palm Beach County, more patients trust PBHN than any other in the region.