NetCool Engineer

Description

The Enterprise Monitoring & Event Management Engineer is responsible for the design, administration, integration, automation, and support of AEP's enterprise monitoring and event management platforms. This role serves as a technical subject matter expert for IBM Netcool Operations Insight (NOI), event correlation, alert automation, monitoring integrations, ServiceNow event management, and enterprise observability solutions.

The engineer will design and maintain monitoring solutions across infrastructure, applications, databases, cloud environments, and business-critical systems while driving automation, event reduction, incident response improvements, and platform modernization initiatives.

The position requires deep technical expertise across Linux administration, monitoring platforms, scripting, event management, system integrations, and production support in a large enterprise environment.

Required Technical Skills

Monitoring & Event Management Platforms

IBM Netcool Operations Insight (NOI)

IBM Netcool OMNIbus

ServiceNow Event Management (EM)

Dynatrace

Splunk

SolarWinds

OpenNMS

Enterprise monitoring and observability solutions

Operating Systems

Linux Administration (RHEL preferred)

Unix/Linux troubleshooting

Process and service management

Performance tuning and diagnostics

Linux interprocess communication (IPC)

Programming & Scripting

Python

Shell Scripting

Perl

JavaScript

SQL

JSON

XML/XSLT

Integration Technologies

REST APIs

SOAP APIs

Webhooks

SNMP

Syslog

SMTP<p>Kafka<p>Message bus technologies<p> <p>Databases<p> <p>Oracle<p>SQL Server<p>PostgreSQL<p>MySQL<p>MongoDB<p> <p>Cloud & Infrastructure<p> <p>AWS monitoring integrations<p>Azure monitoring integrations<p>Kubernetes<p>Docker<p>Virtualization technologies (VMware)<p> <p>Automation Technologies<p> <p>Ansible<p>NOI Runbooks<p>ServiceNow Flows<p>Event-driven automation<p>Custom workflow development<p> <p>Analytics & AI<p> <p>AIOps platforms<p>Event correlation<p>Root cause analysis<p>Anomaly detection<p>Log analytics<p>Predictive alerting<p>Machine learning-enabled monitoring<p><strong>Skills</strong><p>Netcool, NOI, Trivoli, Dynatrace, Splunk, SolarWinds, Utility, VMware, Oracle<p><strong>Top Skills Details</strong><p>Netcool,NOI,Trivoli<p><strong>Additional Skills & Qualifications</strong><p>5+ years of experience<p>Preferred Skills<p>Utility industry monitoring experience<p>SOX-regulated application support<p>ITIL framework knowledge<p>ServiceNow ITOM<p>CMDB integrations<p>Event Management architecture<p>Infrastructure monitoring design<p>Enterprise observability practices<p>Network monitoring and management systems<p> <p> <p>Roles & Responsibilities<p>Event Management Engineering<p>Design, develop, and maintain enterprise event management and correlation solutions.<p>Build, maintain, and optimize Netcool probes, gateways, automation policies, rules, and event processing workflows.<p>Develop alarm correlation, suppression, enrichment, normalization, deduplication, and root cause analytics.<p>Design enterprise event reduction and noise suppression strategies.<p>Identify opportunities to automate operational monitoring processes.<p> <p>Platform Administration & Support<p>Administer and support IBM Netcool Operations Insight (NOI) production and non-production environments.<p>Maintain platform health, availability, performance, and resiliency.<p>Perform platform upgrades, patching, capacity planning, and lifecycle management.<p>Troubleshoot platform issues involving event processing, integrations, databases, and infrastructure components.<p>Provide Level 3 support for enterprise monitoring and event management solutions.<p> <p>Monitoring Architecture<p>Design monitoring solutions across servers, databases, network devices, cloud platforms, applications, middleware, and infrastructure services.<p>Develop monitoring standards, onboarding processes, and alerting strategies for business-critical systems.<p>Partner with application teams to create meaningful actionable alerts and reduce alert fatigue.<p>Improve service visibility and operational readiness across enterprise environments.<p> <p>ServiceNow Integration<p>Design and support integrations between monitoring platforms and ServiceNow.<p>Implement automated incident creation, event enrichment, routing, escalation, and ticket lifecycle management.</p><strong>Job Type & Location</strong><p>This is a Contract to Hire position based out of Columbus, OH.</p><strong>Pay and Benefits</strong><p>The pay range for this position is $80.00 - $80.00/hr. <p> Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.<p>Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)</p><strong>Workplace Type</strong><p>This is a fully remote position.</p><strong>Application Deadline</strong><p>This position is anticipated to close on Aug 19, 2026.<p> </p> <p> </p> <font size="6"></font><h4>About TEKsystems</h4> <p>We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. </p> <p>The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.</p> <p> </p> <p> </p> <font size="6"></font><h4>About TEKsystems and TEKsystems Global Services </h4> <p>We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.</p> <p>The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.</p> <p><b>San Francisco Fair Chance Ordinance:</b> Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.</p> <p><b>Massachusetts Lie Detector:</b> It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</p> <p><b>Use of Artificial Intelligence (AI):</b> We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.</p>