Member Relationship Officer

Description

The Member Relationship Officer creates a positive impression and establishes strong member relationships

creating a lasting member experience. They assist members with consumer lending needs, new accounts,

digital services, account maintenance, processing member transactions and problem resolution. While

working with members, they uncover needs, educate members on products and services, and recommend

solutions.

The primary responsibilities of the Member Relationship Officer role include but are not limited to:

• Promoting and upholding the company Mission, Purpose, Vision, and Values

• Building and maintaining lasting relationships through conversations, anticipating members’ future

needs and exceeding expectations

• Interviewing loan applicants and providing underwriting additional information to make loan decisions

• Assisting members with their needs by opening and maintaining deposit products and services

• Processing basic and advanced member transactions and account maintenance confidentially,

accurately, and efficiently, and assisting members with problem resolution

• Educating members on ancillary loan products, insurance options, and securing appropriate solutions.

• Achieving assigned goals

• Providing members with sound guidance for their financial needs and referring as needed to partnering

teams (i.e. Financial Well-being, Mortgage Lending, Investment Services, Treasury Management)

• Positively representing company in the community

Skills

Financial Services, Financial Planning, Credit Union, Banking, Excel, Lending, Customer Service, Sales, Inside Sales, Bank Teller, Opening Accounts, Closing Accounts

Top Skills Details

Financial Services,Financial Planning,Credit Union,Banking,Excel,Lending,Customer Service,Sales

Additional Skills & Qualifications

Candidates for the Member Relationship Officer position should possess:

• Minimum of one year of sales and service experience

• Previous financial industry experience is preferred

• Financial Counselor Certification is a plus

• Strong communication skills including verbal, written and active listening

• Sales skills in gaining commitment to products and services

• Excellent interpersonal skills to maintain a professional, courteous, and friendly atmosphere for

members and team members

• Flexible availability, including rotating Saturdays

• Proven attention to detail

• Excellent written and verbal communication skills

• Advanced knowledge of Microsoft Office or similar software

• Bilingual skills are a plus

Experience Level

Intermediate Level

This is a Permanent position based out of Green Bay, WI.

The pay range for this position is $46000.00 - $54000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, and paid time off! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off!</p><strong>Workplace Type</strong><p>This is a fully onsite position in Green Bay,WI.</p><strong>Application Deadline</strong><p>This position is anticipated to close on Sep 11, 2026.<p> </p> <p> </p> <font size="6"></font><h4>About TEKsystems</h4> <p>We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. </p> <p>The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.</p> <p> </p> <p> </p> <font size="6"></font><h4>About TEKsystems and TEKsystems Global Services </h4> <p>We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.</p> <p>The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.</p> <p><b>San Francisco Fair Chance Ordinance:</b> Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.</p> <p><b>Massachusetts Lie Detector:</b> It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</p> <p><b>Use of Artificial Intelligence (AI):</b> We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.</p>