SIH-UNIT SECRETARY

Job Opportunity

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Job ID: 55881

Positions Location: Ionia, MI   Job Description General Purpose of Job:   The key

Description:

Positions Location: Ionia, MI

 

Job Description

General Purpose of Job:  

The key responsibilities for the Unit Secretary will include answering the phones, keeping track of patient ED charts, patient status, discharged patient orders, operating the page system, performing administrative support functions, ED patient charts, patient status (arrivals and discharges), data entry of patient orders, and proficient use of Exit Writer program.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis.  Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Responsible for      greeting patients, families and internal/external customers in an      appropriate and professional manner.      
• Is able to meet      written department customer service standards
• Answer      and handles all incoming calls promptly and politely.  Refers calls to appropriate providers of      care when required, and takes complete messages for providers that do not      need to be accessed immediately.       Empowered to be a problem-solver in assisting callers (e.g.      transferring misrouted calls to the appropriate extensions).
• Upon      request of RN or Physicians, places pages and routes callbacks.
• Keeps      track of charts, maintains an update awareness of the ED environment      (updates the boards, knows who is currently on shift [physicians, RNs,      LPNs, ED Techs]).
• Keeps      track of ED patient’s status and communicates the ED location of the      patient to the appropriate internal/external clients.
• Coordinates      the discharge of patients by assuring the patient’s discharge instructions      are complete and accurate, and alerts the nurse if needed that the      discharge is ready.
• Anticipates      the needs of the nursing staff and functions as an integrated member of      the team in helping to strip linens, clean stretchers, and make the beds.
• Maintains      the 24 hour census log for the Emergency Department.
• Understands      STEMI and STROKE alerts as well as the required documentation.
• Upon      Request of the RN or Physician, calls to dispatch ambulances, critical      care ground transport teams or helicopters.
• Performs      daily tasks and reports as required.

Job Requirements

General Requirements	BLS Certification
Work Experience	Healthcare related experience within the previous 2 year.
Education	High School Diploma or GED
Specialized Knowledge and Skills	Demonstrated typing speed of 40 wpm. Demonstrate computer skills including word processing and data entry. Excellent verbal and communication skills required

#LI-AL1

University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Job Family

Administrative/Clerical

Requirements:

Shift	Variable
Degree Type / Education Level	High School / GED
Status	Full-time
Facility	Sparrow Ionia Hospital
Experience Level	New Grad