Practice Coordinator

The Medical Office Coordinator is responsible for greeting patients, answering phones, and scheduling appointments. The collection of accurate patient demographics, insurance verification, referral processing, and various other areas of data entry. Coordinates the daily operations of the physician office, including the medical records process, patient and physician scheduling, overseeing the front desk, confirming appointments, and ordering office supplies. Will be responsible for charge entry and patient balance processing and the daily reconciliation of charges and payments. 

ESSENTIAL DUTIES AND RESPONSIBILITIES  
Include the following. Others may be assigned.  
 

• Greeting patients, answering phones and scheduling appointments 

• Collection of accurate patient demographics 

• Answers telephones in a prompt and courteous manner 

• Insurance verification 

• Referral processing 

• Will be responsible for charge entry and patient balance processing and the daily reconciliation of charges and payments 

• Displays concern and provides assistance or explains procedures as appropriate to callers or in face-to-face situations 

• Ensures that all contacts with patients, the public, physicians and other personnel are carried out in a friendly, courteous, helpful and considerate manner 

• Manage, copy, and review medical records to ensure accuracy 

• Coordinates the daily operations of the physician office, including the medical records process, patient and physician scheduling, overseeing the front desk, confirming appointments, and ordering office supplies  

EDUCATION / EXPERIENCE 

Include minimum education, technical training, and/or experience required to perform the job.

• High School Diploma/GED 

• 5 years of experience in a Physician Practice preferred 

• Completion of Medical Office Assistant program preferred 

• Healthcare management/administration certification preferred 

• EMR/EHR experience preferred, NextGen or Athena experience preferred 

• Proficiency in a windows environment with a working knowledge of Word, Outlook, and the Internet is required 

• Willingness to be flexible and adaptable in a complex, matrix environment
  
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The mission of the Paley Orthopedic & Spine Institute is to provide some of the most technologically advanced treatments to improve the lives of those who suffer from congenital, developmental and post-traumatic orthopedic conditions. Serving children and adults from the local community, the United States and the world, the Paley Orthopedic & Spine Institute offers comprehensive, coordinated care from an experienced team of professionalsdesigned for the specific needs of each patient. At the Paley Orthopedic & Spine Institute, our treatment philosophy focuses on reconstruction over amputation and a commitment to preserving limbs and joints and restoring function.