Customer Support Representative

Collabera · Milan

  • Not stated by the employer
  • Contract
  • Posted 13 months ago
Apply on Collabera's site

Company Description

Collabera is an industry leading IT recruitment & staffing services agency. Top 10 in the U.S. Ranked 'Best Staffing Firms to Work For' 6 years in a row.

Job Description

  • Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention.
  • Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
  • Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility
  • Distributes additional product/service/policy information to customers, dealers
  • Develops common solutions to problems with team members to maintain required service levels.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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